At TTN Shop, we value transparency and want to ensure a smooth shopping experience for both sellers and buyers. As an ecommerce platform comprising independent sellers, each seller is responsible for establishing their own policies regarding refunds, exchanges, and returns. This means that refund and return policies may differ from one shop to another, depending on the individual seller's preferences and product offerings.
We believe that clear and fair refund and return policies contribute to a positive shopping experience on TTN Shop. We encourage sellers to communicate their policies openly and buyers to review these policies before making a purchase. If you have any questions or concerns about refunds, returns, or exchanges, please don't hesitate to reach out to our support team.
Setting Your Return Policy:
As a seller on TTN Shop, it is essential to set a clear return policy for your shop. Even if you decide not to accept returns or exchanges for certain listings, communicating this information to buyers is crucial. Clarity in your shop's return policy helps buyers make informed decisions and fosters trust in your shop.
Honor Return Agreements:
At TTN Shop, we value integrity and commitment. If you agree to a return with a buyer through our TTN Shop Chat system, it's essential to fulfill that agreement. This may involve issuing a refund for the returned item(s) or providing proof of dispatch for a replacement item, as agreed upon during the return process.
EU Regulations on Returns
For sellers based in the European Union (EU) and buyers residing in EU member countries, certain regulations based on the EU Directive on Consumer Rights may apply to specific TTN Shop transactions. These regulations are designed to protect EU buyers and ensure a fair shopping experience.
Buyer's Right to Return:
Buyers residing in countries subject to these regulations have the right to return an item within 14 days of receiving it. To comply with the EU regulations, sellers impacted by these rules must clearly inform buyers residing in these countries about their right to return an item before the buyer makes a purchase. This information should be communicated in the listing or the seller's shop policies.
Exceptions to the Right of Return:
Please be aware that the right to return an item does not extend to custom-made products and certain perishable goods unless you explicitly state otherwise in your shop policies. Additionally, digital content, such as artwork and patterns, may not be eligible for return. Rules governing digital content may vary by EU member country.
Reimbursement and Return Costs:
If a buyer exercises their right to return an item, you are required to reimburse all payments received from the buyer, including the original postage charges. If you haven't received the returned goods from the buyer, reimbursement should take place within 14 days of receiving the returned goods.
Buyers are generally responsible for paying return postage costs, unless you, as the seller, agree to cover these expenses. If you decline to bear the return costs, and the item cannot be returned by post due to its nature, you should provide an estimate of the return costs to the buyer in the information related to cancellation and return.
Model Withdrawal Form:
As a seller, it's beneficial to provide buyers with a model withdrawal form (cancellation form) that they can use if they wish to return a product. While this form is not mandatory, it can make the return process smoother for both parties.
Sample Withdrawal Forms: